FREQUENTLY ASKED QUESTIONS
Conventional price is only applied to minimum purchasing of 1 MT
Mahana Coffee typically uses incoterms such as FOB (Free on Board) and CIF (Cost, Insurance and Freight) for its exports, depending on the needs and preferences of the buyer
Mahana Coffee typically accepts payment through T/T (Telegraphic Transfer) or L/C (Letter of Credit), with specific payment terms to be negotiated between the buyer and Mahana Coffee.
The jute bags that Mahana Coffee uses for packing coffee beans are 117×73 cms in size and have a weight of 1,000 grams. The bags
Normally, the shipment will be executed at least two weeks after the contract is signed
Mahana Coffee has a strict quality control policy in place to ensure that only the highest quality coffee is exported to its customers. Quality checks are conducted at every stage of the production process.
You can contact us through our WhatsApp or by email, and we will be happy to answer any questions or concerns you may have about our coffee products or services.
The price of Mahana Coffee is based on a variety of factors, including the quality of the beans, the processing method, and the current market price for coffee.
Yes, we offer a range of organic coffee options for customers who prefer organic products.
Yes, you can arrange your own shipping for your order. Let us know your freight/carrier provider and we will liaise with them to arrange your shipping.
Yes, the prices listed on Mahana Coffee’s catalog are FOB prices (Indonesia Port), which means that they include the cost of the product and all charges up to the point of loading the shipment onto the vessel or other mode of transport at the port of departure. Any additional costs, such as freight, and insurance the responsibility of the buyer
Mahana Coffee can provide a range of documents to support your shipment. These may include commercial invoices, packing lists, bills of lading, certificates of origin, phytosanitary certificates, and any other documents that may be required by the destination country or regulatory authorities. Our team can also adjust the documents to meet your specific needs in your country, ensuring that all necessary requirements are met for smooth and successful export of your order.